Assessment & quote
Each device is booked in, its condition recorded and the fault diagnosed. You receive a written quote before any repair goes ahead.
Services
Workshop Repair
Faulty devices assessed, repaired and tested off site, then returned ready to go back into service, or into your spares pool.
What's included
What we take care of
Bench work for devices that are better fixed off site than on the shop floor.
Repair & part replacement
Faulty parts are repaired or replaced, using parts that suit the device and your requirements.
Testing
Repaired devices are tested before they leave, so they're ready to use when they arrive.
Warranty coordination
Where a device is under manufacturer warranty, we can coordinate the claim where the manufacturer allows it.
Return or redeploy
Devices go back to the site they came from, to a new site, or into a managed spares pool through our logistics service.
How it works
From request to sign-off
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Step 1
Receive
Devices are sent in or collected, then booked in with their condition recorded.
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Step 2
Assess
We diagnose the fault and send you a quote, or advise if it isn't worth repairing.
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Step 3
Repair
Approved repairs are carried out and each device is tested.
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Step 4
Return
Devices are returned, redeployed or added to your spares, with a record of the work done.
Typical engagements
The kind of work we take on
Batch repair
Scanners from a distribution centre
A batch of faulty barcode scanners assessed, repaired and returned to the floor.
Spares
Refurbishing returns
Devices collected during a refresh, checked and repaired, and kept as spares for future breakdowns.
Assessment
Repair or replace?
Failed terminals assessed and costed, so you can decide whether to repair or replace them.
Ongoing
Repair loop for field swaps
Units swapped out on site by our technicians are sent for repair and returned to the spares pool.
Illustrative examples of typical work, not descriptions of specific clients.
FAQ
Common questions
You can send them to us, or we can arrange collection through our logistics service. We'll confirm the best option for your volume and locations.
Yes. No repair goes ahead until you've approved the quote.
We'll tell you, explain why, and set out your options: replacement, using it for parts, return or disposal.
It depends on the fault and the availability of parts. We give you an expected timeframe with the quote.
Tell us your data-security requirements before devices leave your sites, for example removing drives first or wiping them, and we'll work to them.
Also from Admiral
Other services
Tell us about your rollout.
One site or every store in the country, we'll chart the course. Every enquiry is read by a real person and answered with a clear next step. None are left adrift.