Remedial maintenance
Break-fix callouts for faulty hardware. We diagnose on site, repair or swap the faulty part or device, and test before we leave. Parts can come from us, from you, or from the manufacturer under warranty.
Services
Field Services
Technicians on site to keep your IT hardware working: fixing faults, servicing equipment before it fails, helping your people at their desks, and running projects through to sign-off.
What's included
What we take care of
Everything we do for your hardware on site. Use one service, or combine them under a single agreement.
Preventative maintenance
Scheduled visits to inspect, clean, update and test your equipment, so problems are found before they interrupt trading.
Deskside support
Hands-on help for your people: device setup, peripherals, moves, adds and changes, and the problems that can't be solved over the phone.
Project management & rapid deployment
One coordinator plans people, schedules and site access for multi-site work, mobilises quickly when timelines are tight, and keeps you updated until every site is closed out.
Site surveys
Before larger jobs, we record what's on site, its condition and what will be needed, so the work is scoped properly and priced once.
How it works
From request to sign-off
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Step 1
Log
You log a job with us, with the site, the equipment and what's wrong.
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Step 2
Dispatch
We confirm scope, parts and site access, and book a technician.
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Step 3
Fix
The technician diagnoses, repairs and tests on site, following your site rules.
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Step 4
Close
You receive job notes, and any follow-up work is flagged with a recommendation.
Typical engagements
The kind of work we take on
Break-fix
Point-of-sale outage
A store terminal fails mid-week. A technician attends, swaps the faulty unit and confirms the store is trading again.
Scheduled
Quarterly maintenance round
Planned visits across a group of regional offices to service printers, screens and network equipment.
Deskside
Cover during a refresh
On-site support for an office team while their devices are replaced, so nobody is left without a working setup.
Project
Multi-site upgrade
A coordinated hardware upgrade across many sites, with one project lead and a sign-off for each site.
Illustrative examples of typical work, not descriptions of specific clients.
FAQ
Common questions
We take on work in every Australian state and territory. Travel time and costs for regional and remote sites are set out in your quote before any work is booked.
It depends on the location and the service level we agree with you. Response times are written into your quote or service agreement, so you know exactly what to expect.
Tell us the makes and models when you enquire. We'll confirm what we can support, including any manufacturer requirements for warranty work.
Yes. Work can be scheduled before opening, after close or on weekends when it's agreed in advance. Any after-hours rates are shown in your quote.
One named contact looks after your account from the first enquiry to sign-off, so you always know who to call.
Also from Admiral
Other services
Tell us about your rollout.
One site or every store in the country, we'll chart the course. Every enquiry is read by a real person and answered with a clear next step. None are left adrift.